How We Hatched: Bo Jiang, CEO of Lithic
Welcome to another episode of our series “How We Hatched” where we have candid conversations with tech founders and unveil their unique startup journeys.In this episode, our host Tim Winkler speaks with Bo Jiang, Co-founder and CEO of fintech startup, Lithic.During this episode, Bo shares the surprising story of how he entered the startup world.He discusses:
- How he found his co-founders (at the age of 14!)
- How his involvement in an incubator helped launch his startup career
- How his team has established healthy values and team culture
And much more!
Transcript
Welcome to the PAIR program from hatchpad, the podcast that gives you
Tim Winkler:a front row seat to candid conversations with tech leaders from the startup world.
Tim Winkler:I'm your host, Tim Winkler, the creator of Hatchpad,
Bo Jiang:and I'm your other host, Mike Gruin.
Tim Winkler:Join us each episode as we bring together.
Tim Winkler:Two guests to dissect topics at the intersection of technology,
Tim Winkler:startups, and career growth.
Tim Winkler:Uh, I'm excited to chat with you, so we'll jump into it.
Tim Winkler:Um, bro, thank you for joining us on the Pair Program.
Tim Winkler:Um, this is another bonus episode of a mini-series that we call How We Hatched.
Tim Winkler:Uh, so this will be a fun discussion to hear a little bit more about your unique
Tim Winkler:career journey, you know, where you kind of came from, uh, how you arrived at
Tim Winkler:this current point in your seat today as a c e, and co-founder of Lithic.
Tim Winkler:Uh, so I always like to start by having you provide the listeners with a, a
Tim Winkler:quick overview of lithic and, and the problems that you all are solving.
Bo Jiang:Awesome.
Bo Jiang:Yeah.
Bo Jiang:Uh, Tim, thanks for having me.
Bo Jiang:Uh, excited to be here.
Bo Jiang:So, r really quick, uh, lithic.
Bo Jiang:We were founded in:Bo Jiang:infrastructure that makes it easy for, uh, developers, uh, FinTech
Bo Jiang:companies, software companies to issue debit and credit cards.
Bo Jiang:So you think about like, The, the, uh, cards that you
Bo Jiang:carry around in your wallet.
Bo Jiang:We build technology that makes it easier for companies to, to produce those, um,
Bo Jiang:not, not the, not the actual plastic manufacturing, but the technology
Bo Jiang:that powers, you know, en routes the transactions and helps, you know, settle,
Bo Jiang:settle those, uh, those transactions.
Tim Winkler:Like the behind the scenes people.
Tim Winkler:Yeah.
Tim Winkler:People are quick to swipe, but they don't know what's going on.
Tim Winkler:Uh, you know, but through, through the different layers
Tim Winkler:and systems of, of whatnot.
Bo Jiang:So Exactly.
Bo Jiang:We, we build the plumbing, the infrastructure, uh, you know, all
Bo Jiang:that stuff that powers kind of the, the movement of the money.
Tim Winkler:Love it.
Tim Winkler:Love it.
Tim Winkler:Well, it's certainly an important area that you're tackling.
Tim Winkler:Um, let's, let's flashback, you know, let's talk a little bit about your journey
Tim Winkler:and, and start from the roots, you know, where, where did you grow up and, and
Tim Winkler:what got you into the world of tech?
Tim Winkler:Yeah,
Bo Jiang:absolutely.
Bo Jiang:Um, so, so I grew up in Kansas.
Bo Jiang:Um, and I, I always say I, in many ways, I kind of got tricked
Bo Jiang:into the world of startups.
Bo Jiang:Uh, and what I mean by that is like I, so I started building websites in high school
Bo Jiang:with my co-founder, Jason and David, and, you know, at the time this was like, this
Bo Jiang:is in the, uh, it's around:Bo Jiang:Um, it was relatively easy to build websites or like few, there's like
Bo Jiang:less competition, you know, ad spend.
Bo Jiang:Uh, CPMs were not less optimized and so, uh, we built this early cloud, uh, file
Bo Jiang:hosting company, uh, kind of an early box competitor back, back when, back
Bo Jiang:when Box was still a consumer product.
Bo Jiang:And, um, got pretty fortunate in that.
Bo Jiang:Like it just kind of took off and.
Bo Jiang:We sold the company before we went off to college and we were like, gee,
Bo Jiang:like startups are like really easy.
Bo Jiang:Like you just build it and people come and we're just like high school kids, right?
Bo Jiang:So, um, after, after college, um, I, uh, joined this incubator, uh, called Hatch.
Bo Jiang:It's basically an incubator within this larger company called ic, and
Bo Jiang:we incubated like 10 companies and.
Bo Jiang:Uh, so maybe it was like eight, eight or nine 10 some something on that order.
Bo Jiang:It was a handful and, um, pretty much all of them died except for one.
Bo Jiang:Uh, and that one company was Tinder.
Bo Jiang:And so, uh, that was like a really interesting kind of firsthand experience
Bo Jiang:into like the world of tech, like, you know, venture back startups.
Bo Jiang:you know, basically in around:Bo Jiang:up and we had this idea for building a easier and safer way to shop online.
Bo Jiang:And we launched what became privacy.com.
Bo Jiang:And from there we actually took the infrastructure that we built
Bo Jiang:from PRI Built for Privacy, and, uh, decided to kind of productize
Bo Jiang:it for, for other, uh, c.
Bo Jiang:All right.
Bo Jiang:So a
Tim Winkler:couple of couple of quick things.
Tim Winkler:One, um, you know, we're not in Kansas anymore.
Tim Winkler:How many times have you heard that, uh, from, from folks that, that you
Tim Winkler:, they're coming from Kansas and then coming to you went to m mit, right?
Tim Winkler:Uh, that's right.
Tim Winkler:Uh, yeah.
Tim Winkler:And now, now you're in New York, so quite a, quite a change of pace.
Tim Winkler:Um, you met your other two co-founders when in they lived with you in
Bo Jiang:Kansas.
Bo Jiang:Yeah, so the story actually is, uh, Jason and I grew up down
Bo Jiang:the street from each other.
Bo Jiang:So we were, we were neighbors.
Bo Jiang:We went to high school together.
Bo Jiang:Cool.
Bo Jiang:Uh, Jason ac uh, David actually, uh, grew up in the UK and we met on the internet.
Bo Jiang:And so, um, at the time, you know, I think we were like, uh, like
Bo Jiang:13, 14 and, uh, we got introed by, uh, a mutual friend who we met.
Bo Jiang:We both met online in a chat room, and so we were.
Bo Jiang:He was like, I think 12.
Bo Jiang:And so it was sort of this like, you know, business intro brokered by a 12 year
Bo Jiang:old between like a 13 and 14 year old.
Bo Jiang:That's incredible.
Tim Winkler:Co co-founders meeting in in their early teens.
Tim Winkler:That's, that's wild.
Tim Winkler:Yeah.
Tim Winkler:Um.
Tim Winkler:Cool.
Tim Winkler:And so then, uh, you know, the transition from, well, what'd you,
Tim Winkler:what'd you study at m i t now?
Tim Winkler:What was your, what, what was you
Bo Jiang:about?
Bo Jiang:I studied, I studied math at m i t.
Bo Jiang:Um, and the, the thing with math at m mit is, is actually the most flexible major.
Bo Jiang:Um, so you can kind of, uh, there, there's a fair number of like
Bo Jiang:classes that you can, you know, take and there there's a pretty broad
Bo Jiang:diversity of like, experiences.
Bo Jiang:It doesn't have to just be math.
Bo Jiang:It has kind.
Bo Jiang:Fairly loose requirements and, um, that, that kind of was
Bo Jiang:what drew me, uh, to the major.
Tim Winkler:And so you're, um, you're, you're studying at m i t you, you
Tim Winkler:graduate and you, uh, stumble into the, the incubator opportunity with Hatch.
Tim Winkler:Um, would you say that that.
Tim Winkler:, you know, you pursued that or somebody recruit you into Hatch.
Tim Winkler:You know, I'm, I'm thinking back to your startup, you know, that you
Tim Winkler:created, you know, in your early days, is that something that stuck with
Tim Winkler:you and you said you wanted to kind of keep in the startup ecosystem?
Bo Jiang:Yeah, I was.
Bo Jiang:So after a college, I actually wasn't really sure what I wanted to do and um, so
Bo Jiang:I was visiting New York and a friend of.
Bo Jiang:From college was, uh, was at Hatch and was like, Hey, like,
Bo Jiang:you know, this is pretty cool.
Bo Jiang:Um, you know, it's startups, you get to, you know, work within a bigger company.
Bo Jiang:It's like interesting exposure.
Bo Jiang:Um, and I kind of just picked it based on, you know, that it was like,
Bo Jiang:Hey, like, you know, there's a fit here and it seems pretty interesting.
Bo Jiang:And, um, I think just the opportunity to kind of.
Bo Jiang:See a bunch of companies being built.
Bo Jiang:Mm-hmm.
Bo Jiang:was, was really pretty unique.
Bo Jiang:Um, I, I had always known that I wanted to do something, uh, in
Bo Jiang:startups and tech and product and.
Bo Jiang:um, it was kind of a natural fit in that sense.
Bo Jiang:Would
Tim Winkler:you say that the incubator also gave you a little bit more insight
Tim Winkler:into, you know, maybe what kind of verticals were interesting to you?
Tim Winkler:Um, you obviously are, you know, you, you went into the FinTech space.
Tim Winkler:Um, was FinTech something that you felt was of interest to you or did
Tim Winkler:it just kind of fall into your lap?
Bo Jiang:Yeah, so I would say the.
Bo Jiang:the incubator more gave me like exposure to like different, you know, ways
Bo Jiang:of building an early stage company.
Bo Jiang:Um, cuz one of the cool things is like, they brought in a lot of
Bo Jiang:like entrepreneurs, like repeat entrepreneurs and um, serial founders.
Bo Jiang:And, um, it was really cool to be able to kind of see their different styles
Bo Jiang:up close in terms of like FinTech in particular, um, I've actually, I've
Bo Jiang:been always interested in FinTech, uh, have had my share of experiences
Bo Jiang:with, uh, poor experiences with PayPal and, uh, specifically and, uh, in,
Bo Jiang:in, uh, in, um, my early days and.
Bo Jiang:So I, it'd always been kind of interesting to me, like, you know, how, like how
Bo Jiang:money moved and why these systems worked the way they did and, you know, why it
Bo Jiang:was hard to like scale, like stuff like fraud systems and, um, you know, ju just
Bo Jiang:generally, if you think about it, like we're talking to each, to each other on
Bo Jiang:what are effectively supercomputers, uh, if you, you know, think back to like 15
Bo Jiang:years ago, like why is it that we still, uh, when you wanna buy something online,
Bo Jiang:you're pulling out a piece of plastic.
Bo Jiang:Static, 16 digit numbers etched onto it and, you know, punching
Bo Jiang:it into your supercomputer.
Bo Jiang:Right.
Bo Jiang:Um, so the industry's always been kind of fascinating to me.
Tim Winkler:So you're kind of scratching your own niche here, uh, it sounds like.
Tim Winkler:Um, and incubators in general too.
Tim Winkler:I think that experience at Hatch is also very fascinating.
Tim Winkler:The ability to, you know, see how companies are built in
Tim Winkler:early stages, you probably got a little bit of exposure into.
Tim Winkler:venture capital at this point too, of just like, you know, how
Tim Winkler:to, how to build on a budget.
Tim Winkler:Um, you know, when when's the right time to maybe take, take money and, and,
Tim Winkler:and, and not need it at certain points.
Tim Winkler:Um, would you say that, um, you know, some of the connections that you made at
Tim Winkler:Hatch were folks that followed you, uh, into the early days with privacy dot.
Bo Jiang:Um, no.
Bo Jiang:So not, not really.
Bo Jiang:Um, the team at Hatch was pretty small, um, and kind of
Bo Jiang:had pretty divergent interests.
Bo Jiang:Um, we've kept in touch over the years mm-hmm.
Bo Jiang:and, um, some, some of them are my, my closest friends.
Bo Jiang:And so that's, that's been, um, that's, it was really formative
Bo Jiang:experience, but no, like we, we, we didn't end up, uh, working together.
Bo Jiang:Having Got it.
Bo Jiang:Uh, so what, what year did you start privacy?
Bo Jiang:. We started privacy in:Bo Jiang:ay we incorporated in July of:Bo Jiang:And it's you
Tim Winkler:and your two
Bo Jiang:co-founders.
Bo Jiang:Yeah, that's right.
Bo Jiang:We, we had this idea, uh, virtual cards made really easy, so I think kind
Bo Jiang:of like last password, one password except, yeah, except for your card info.
Bo Jiang:So anytime you go to checkout page, you have our browser extension
Bo Jiang:installed, you click a button and boom, you get a brand new.
Bo Jiang:Yeah, I,
Tim Winkler:I was researching, I think it's a really creative idea.
Tim Winkler:Um, is, is privacy still around or is that something that you kind of sunsetted after
Bo Jiang:It?
Bo Jiang:Is it?
Bo Jiang:It is.
Bo Jiang:And so, um, pri privacy today is like one of the leading, uh, providers of virtual
Bo Jiang:cards for consumers, uh, in the us.
Bo Jiang:And the way to think about it is like, you know, it's, it's one
Bo Jiang:corporate entity, but effectively privacy is a customer of lithic.
Bo Jiang:Hmm.
Bo Jiang:. Tim Winkler: So privacy is, this is
Bo Jiang:Uh, when, when did you make this, I guess when did you have this
Bo Jiang:kind of aha moment of, you know, let's, let's make this pivot.
Bo Jiang:Let's maybe ma focus a little bit more into building lithic for,
Bo Jiang:you know, from a B2B perspective.
Bo Jiang:Yeah.
Bo Jiang:You know, , it was a little, it was a little accidental.
Bo Jiang:Um, or there wasn't like sort of a, a binary moment where we were
Bo Jiang:like, oh, this is the way to go.
Bo Jiang:Mm-hmm.
Bo Jiang:, um, it was, it was, it was gradual.
Bo Jiang:So, um, we launched privacy on a, uh, legacy, uh, card
Bo Jiang:issuing processing platform.
Bo Jiang:And, um, over the years, you know, I think it was probably over like two
Bo Jiang:or three years as we scaled privacy.
Bo Jiang:Um, we, we basically like continuously ran into issues with
Bo Jiang:our legacy partner and ended up having to build our own processing.
Bo Jiang:Um, and in the pro in the process of doing that, um, we ba we basically
Bo Jiang:developed this point of view on like kind of what the market needed and so, . Um,
Bo Jiang:the two things that we, we, we realized were, uh, first like, it's way too
Bo Jiang:expensive and way too painful to launch.
Bo Jiang:And second, like, you know, even as you scale, like these, like issues
Bo Jiang:start, continue to crop up, we're reconciliation, transaction processing.
Bo Jiang:Things go down.
Bo Jiang:They, they're, they change their APIs on the fly.
Bo Jiang:Um, it just becomes very painful to scale.
Bo Jiang:And so, um, we, we built this like kind of modern solution for ourselves and
Bo Jiang:we had customers actually that were uh, basically reverse engineering our mobile
Bo Jiang:APIs to get access to, um, our, our APIs.
Bo Jiang:And, um, we were like, Hey, like look, we're already kind of doing
Bo Jiang:this, um, for, for folks because they're reverse engineering our APIs.
Bo Jiang:Why not see if there's like, you know, uh, a bigger opportunity
Bo Jiang:here, uh, in, in terms of, uh, unlocking this for more folks.
Tim Winkler:So this, uh, you know, so what, what year was it
Tim Winkler:that lithic kind of really started
Bo Jiang:to gain steam?
Bo Jiang:I'd say we opened it up in:Bo Jiang:And so the, the team
Tim Winkler:that you had built at privacy, um, were they all the team
Tim Winkler:that was kind of working towards lithic or did you bring in at outside
Tim Winkler:folks or A little bit curious on how this transition happens, uh uh,
Tim Winkler:between the privacy to the lithic kind
Bo Jiang:of.
Bo Jiang:Yeah, it's a great question.
Bo Jiang:So I always say, uh, we've been at this for, uh, eight years, going on nine
Bo Jiang:years now, and, um, kind of had had two, two startup experiences in one.
Bo Jiang:Uh, and like the first couple years, uh, we were like almost
Bo Jiang:like a boost drive company.
Bo Jiang:We hadn't raised that much money, raised like less than $10 million.
Bo Jiang:Like the team was like around 20 people.
Bo Jiang:Like really literally sort of like small company, tight knit.
Bo Jiang:Um, it's not like we're like huge now, but.
Bo Jiang:You know, over the past couple years, like, you know, we had to sort of
Bo Jiang:really tight knit team as we went into infrastructure for other companies.
Bo Jiang:We really kind of brought in more folks and had to scale up the team
Bo Jiang:in order to kind of invest in the reliability, the consistency, uh,
Bo Jiang:the go-to market motion, all that.
Bo Jiang:And so we've, we've scaled the team pretty substantially, uh, in terms of like,
Bo Jiang:you know, sort of the, the decision to go into processing for other companies.
Bo Jiang:One of the nice things was, , everyone on our small team of 20 or so people
Bo Jiang:at privacy were like, had this like firsthand experience of like
Bo Jiang:working with the legacy provider.
Bo Jiang:And you know, there's nothing like kind of that firsthand experience to give you
Bo Jiang:kind of the confidence that, hey, like this is something that the world needs.
Bo Jiang:Like, you know, the thing that we realize is like, the reason why most of the
Bo Jiang:financial system works, you know, the way it does everything from consumer
Bo Jiang:banking to B2B payments to lending.
Bo Jiang:Um, the, the reason why it kind of works in this way isn't because
Bo Jiang:like people don't have good ideas.
Bo Jiang:Uh, it's in large part because like, The underlying systems and
Bo Jiang:infrastructure was largely kind of built before the internet or mobile
Bo Jiang:phones were really kind of mainstream.
Bo Jiang:Uh, you think about these companies, they're really profitable and like,
Bo Jiang:you know, big public companies, but they're, they're like, you
Bo Jiang:know, still built on systems from like the eighties and nineties.
Tim Winkler:It's an interesting, um, opportunity.
Tim Winkler:I think that presents itself too.
Tim Winkler:I mean, I, I'd see it as a time where you as leaders, right?
Tim Winkler:Um, for, you know, you said about 20 folks at this point that you had been,
Tim Winkler:that have been building with you at privacy, um, to get them really motivated
Tim Winkler:and excited for, for the future as well.
Tim Winkler:Um, did you give folks the option of staying a little bit more.
Tim Winkler:At privacy versus fully jumping into the lithic world or, or
Tim Winkler:was it something that was.
Tim Winkler:You know,
Bo Jiang:optional.
Bo Jiang:Yeah.
Bo Jiang:I mean we, yeah, absolutely.
Bo Jiang:Uh, you know, it's, it's sort of a work on what you're interested in and it mm-hmm.
Bo Jiang:generally, both of them broadly align with kind of what we
Bo Jiang:wanna do long term as a company.
Bo Jiang:Uh, if you think about it, working on the infrastructure of lithic is, you
Bo Jiang:know, indirectly helping privacy anyway, uh, as, as sort of a customer of lithic.
Bo Jiang:And, um, so yeah, it, there we.
Bo Jiang:I'd say it shook out pretty well in terms of what people wanted to work on and
Bo Jiang:what we needed, uh, as a company from a
Tim Winkler:culture perspective, you know, obviously things sounds
Tim Winkler:like things started to change and change fairly rapidly for you.
Tim Winkler:Um, once.
Tim Winkler:The pivot until Lithic came about.
Tim Winkler:Um, from a growth perspective, right, from a numbers perspective,
Tim Winkler:funding's coming in at this point and you're, you're being tasked to kind
Tim Winkler:of scale a little bit aggressively.
Tim Winkler:What are some of the things that you miss from those earlier days when you were.
Tim Winkler:Growing those, you know, five to 20 folks.
Tim Winkler:Um, and are those, are those things that you still try to capture and
Tim Winkler:keep in your culture as you get to this point where you're at now?
Tim Winkler:Which is what, what, what's your current kind of headcount?
Bo Jiang:Yeah, we're about 130 right now.
Bo Jiang:Okay.
Bo Jiang:And I would say, All things equal.
Bo Jiang:Um, if you can keep the company small like that is, that's better.
Bo Jiang:Um, just in terms of like, you think about like as you hire more people,
Bo Jiang:uh, you end up with more overhead, more communication challenges.
Bo Jiang:Um, you start to really need to think more about like organizational
Bo Jiang:structure and like in general you, it's sort of a inevitable fact that
Bo Jiang:like comp as your company becomes more successful, you need to grow headcount.
Bo Jiang:Uh, but, but there, there is sort of a real organizational cost there.
Bo Jiang:Um, that, that I don't think.
Bo Jiang:Maybe in like, maybe this year folks will think more about it as the
Bo Jiang:economy has changed and, and shifted.
Bo Jiang:But like, uh, in general, I think during like growth, growth, growth phases, uh,
Bo Jiang:people don't really think enough about like the the efficiency loss that you
Bo Jiang:get when you hire a bunch of people.
Bo Jiang:um, in terms of like the culture, um, early on, like, I'd say like the things
Bo Jiang:that we really valued and I, I, I liked and we still, you know, aim to maintain
Bo Jiang:is like sort of this high trust and like high context culture and we've really
Bo Jiang:tried to encode that in our values.
Bo Jiang:And I know like values are kind of hokey, but when you think about like
Bo Jiang:what they are, They're really sort of this like shared vocabulary, uh, to
Bo Jiang:talk about like the things that you care about and are important at a company.
Bo Jiang:Uh, and, and if you don't have values or articulated values, it's very hard
Bo Jiang:to influence, um, and, and to sort of shape the, the type of culture
Bo Jiang:that you wanna build at the company.
Bo Jiang:Yeah.
Bo Jiang:Yeah.
Bo Jiang:It was
Tim Winkler:actually a, a talking point that I, I wrote down here.
Tim Winkler:I wanted to, to discuss with you because I thought that you had really interesting
Tim Winkler:values, uh, company values, the.
Tim Winkler:Some of that stood out to me was, you know, be a, be a good neighbor,
Tim Winkler:um, build a great neighborhood.
Tim Winkler:Um, when coming up with your, your company values, uh, is this something
Tim Winkler:that you, uh, looked across, you know, the company and kind of crowdsourced or,
Tim Winkler:uh, was it something that you and the founders kind of came to the table with?
Tim Winkler:You know, over a couple of long nights and, and kind of figuring
Tim Winkler:out what, what is it that we, we represent and then run it by the teams.
Tim Winkler:Uh, how did you come up with that?
Tim Winkler:What kind of exercise was that?
Bo Jiang:Yeah, it was a, it was definitely an iterative process.
Bo Jiang:Uh, you know, when, when, whenever I think about decision making, right?
Bo Jiang:Like you can, uh, make decisions by yourself and, uh, move relatively
Bo Jiang:quickly, uh, but you just get, generally get less buy-in on those, right?
Bo Jiang:Like, and, and sometimes it's important to make those decisions
Bo Jiang:not in a committee setting.
Bo Jiang:On the other hand, like, you know, if you make decisions in a committee
Bo Jiang:setting, it's gonna be a lot slower.
Bo Jiang:Um, but you're gonna come up with like a much more perspective and you're
Bo Jiang:gonna come up with much more buy-in.
Bo Jiang:And values are one of these things where like, values are just words on a
Bo Jiang:wall unless like people are bought in and really believe in, in the values.
Bo Jiang:And so in terms of the process, I think, uh, I forget which, which, there,
Bo Jiang:there, there, there are a couple, like pretty good guides out there online
Bo Jiang:in terms of like running a process.
Bo Jiang:Um, but basically the idea is like, you know, your values are really like
Bo Jiang:work that like, you know, you should, you should spend like a good amount
Bo Jiang:of time soliciting input, getting ideas, wordsmithing with folks so that
Bo Jiang:people really feel bought in on them.
Bo Jiang:And I, I actually think that, um, as companies grow, it makes sense
Bo Jiang:to kind of continually re-audit your values and revise them.
Bo Jiang:Um, we haven't done that yet, but it is something where it's like, look,
Bo Jiang:like when we came up with our values, we were something around 30 people.
Bo Jiang:And it wasn't that we didn't have values before.
Bo Jiang:It was just like, you know, these were kind of implicit.
Bo Jiang:And, you know, now that we're 130, like, you know, we've.
Bo Jiang:A hundred people that have joined since the, you know, war didn't
Bo Jiang:have a, you know, say in the values per se, they joined the company.
Bo Jiang:And, you know, that's, that's one component of it.
Bo Jiang:So, um, yeah, like I, I think, um, it, for us it was definitely
Bo Jiang:an, an iterative process.
Bo Jiang:Yeah, I like that
Tim Winkler:too.
Tim Winkler:It's, it's the type of thing.
Tim Winkler:So we're, you know, we're a small company, we're about 22, and, um, you know, we,
Tim Winkler:we put our values in place when we were.
Tim Winkler:Eight.
Tim Winkler:And I would say even, you know, just that, that small amount of growth, right?
Tim Winkler:You know, it's something that, you know, you want, you want that next wave of folks
Tim Winkler:to feel like they're a part of something.
Tim Winkler:Um, and I think values gives them some say and, and a part of the business that's.
Tim Winkler:You know, it's not just about transactions and revenue, which is, this is the core
Tim Winkler:of, of who we are as a, as a, as a team.
Tim Winkler:Um, so I agree with you.
Tim Winkler:I think it's a, it's a really interesting thing to kinda look at those and,
Tim Winkler:uh, audit them and, and, uh, have them evolve as the company evolves.
Tim Winkler:Um, something I, I, I tracked on yours, uh, kind of social media.
Tim Winkler:Was, um, a company retreat that you all did last year.
Tim Winkler:Um, really cool picture by the way.
Tim Winkler:Looks like you got a, a healthy crew together.
Tim Winkler:Uh, tell me about that.
Tim Winkler:You know, what, what went into it?
Tim Winkler:Where, where'd you go?
Tim Winkler:And, and what, what do you think were some of those standouts that,
Tim Winkler:you know, the strengthened the team
Bo Jiang:as a result?
Bo Jiang:, yeah.
Bo Jiang:Uh, yeah, the retreat.
Bo Jiang:So, I mean, we're a, we're a remote first company.
Bo Jiang:We have a, a office here in New York, but, uh, Flexon work, um, pretty
Bo Jiang:much anywhere around the country.
Bo Jiang:Um, and as part of that, like I, I think doing retreats, uh, doing one company
Bo Jiang:wide retreat a year is, is important for building that connection in person.
Bo Jiang:. And so for us with this retreat, what we've really focused
Bo Jiang:on, we did it in la mm-hmm.
Bo Jiang:um, and we've, we focused on just building connectivity with folks,
Bo Jiang:um, not just on their teams.
Bo Jiang:Right.
Bo Jiang:Because like you've got folks that work with each other day
Bo Jiang:in, day out and know each other.
Bo Jiang:But like, you know, it's this idea of like, how do you give people
Bo Jiang:more context on like the company?
Bo Jiang:How do you give people more context on like different functions?
Bo Jiang:Um, how do you, we flew in.
Bo Jiang:Uh, one of our customers and did a customer panel.
Bo Jiang:Um, and that was like, really good.
Bo Jiang:She's like, how do you, how do you expose people like to, um,
Bo Jiang:as much of that as possible.
Bo Jiang:Um, you know, the, the other thing was really like, you know, there's
Bo Jiang:a lot of things that you can do, uh, remotely and over zoom, but like, what
Bo Jiang:are the things that, like you can.
Bo Jiang:Do and do unless like you're in person, right?
Bo Jiang:And it's like, you know, brainstorming sessions or like, you know, uh, you
Bo Jiang:know, just things like that where like, you know, you, you kind of get a lot of
Bo Jiang:value from, from, uh, being in person.
Tim Winkler:Was it kind of like a hotel that you all stayed in or, um, cuz
Tim Winkler:thinking about that many people, it's tough to get everybody under one roof.
Tim Winkler:So I was curious to hear like, uh, the level of immersion, like where
Tim Winkler:people were staying in hotels.
Bo Jiang:Yeah, so we got a, we got a block block of rooms in a hotel and.
Bo Jiang:You know, the nice thing of doing it in a hotel is like you also get
Bo Jiang:like space, conference space as well.
Bo Jiang:Mm-hmm.
Bo Jiang:and, um, they're used to helping take care of like, you know, food
Bo Jiang:amenities and, and all that stuff.
Bo Jiang:So For sure.
Bo Jiang:Um, yeah.
Bo Jiang:Cool.
Bo Jiang:So
Tim Winkler:the, the company, you know, you all have, have, uh, gone, you
Tim Winkler:know, gotten funding as well from some, some pretty reputable VCs like Bessemer
Tim Winkler:Ventures, you know, curious to hear, um, you know, from your point of view
Tim Winkler:of, you know, why, why do you think these comp, these, these VCs invested in
Bo Jiang:lithic.
Bo Jiang:Yeah, definitely.
Bo Jiang:Uh, that's, that's a good question.
Bo Jiang:Um, , I
Tim Winkler:mean, you know, I know that yeah, everybody has their
Tim Winkler:stories of, you know, pitching, you know, to tons and tons of VCs, right?
Tim Winkler:And so, you know, I'm always curious to hear what it is that,
Tim Winkler:you know, what do they believe in?
Bo Jiang:Yeah.
Bo Jiang:So I think if you, I'll start with like sort of, um, Really the opportunity,
Bo Jiang:if you think about like the anatomy of a credit card transaction,
Bo Jiang:um, there's two sides, right?
Bo Jiang:There's a side that helps merchants accept cards, merchant acquiring, and there's
Bo Jiang:issuing side, you know, card issuing processing, which is what we work on.
Bo Jiang:Um, and.
Bo Jiang:The stripes, the add-ins, the, you know, uh, squares, the checkouts of the world.
Bo Jiang:Um, they've approached acquiring in this way that abstracted a way,
Bo Jiang:um, a lot of complexity and made it super product and developer focused.
Bo Jiang:And in doing so, um, they actually like dramatically expanded what
Bo Jiang:the world of acquiring looks like.
Bo Jiang:Um, you square did it for SMBs, uh, Stripe did it for developers and you know,
Bo Jiang:online e-commerce, um, the list goes on.
Bo Jiang:Right.
Bo Jiang:And it wasn't like they actually, like were taking market share
Bo Jiang:from any of these legacy guys.
Bo Jiang:Like they, they were actually like sort of expanding in the pie and.
Bo Jiang:That's kind of what I think about what we're doing on the issuing side.
Bo Jiang:Like, you know, there's, there's this element of like kind of lowering
Bo Jiang:the barrier to entry and, uh, you effectively become this sort of bet on
Bo Jiang:developer creativity or human ingenuity.
Bo Jiang:And what's exciting about that also is like from a end user and like individual
Bo Jiang:perspective, like, you know, I think about it, what we're doing is like kind of doing
Bo Jiang:our part in terms of enabling builders to.
Bo Jiang:The financial system and you know, financial products like substantially.
Tim Winkler:Yeah, this is, uh, this is an interesting space.
Tim Winkler:I'm, I'm curious on, on, um, on your end in terms of, you know, we're
Tim Winkler:icking off a new year here in:Tim Winkler:Um, what do you think from, from Lithics perspective, you know, what, what can
Tim Winkler:folks get really excited about with what you all are building this year?
Tim Winkler:. Bo Jiang: Yeah, so I think that, so we're
Tim Winkler:so, uh, the development cycles for us are like pretty, are pretty substantial.
Tim Winkler:You know, we're, we're, um, you know, we're fast and moving, we're nimble,
Tim Winkler:but like it does take time to, you know, really kind of make these
Tim Winkler:investments and build infrastructure.
Tim Winkler:. And so:Tim Winkler:baseline infrastructure, but we spent a lot of time, a lot of energy
Tim Winkler:in terms of investing in sort of up-leveling this infrastructure.
Tim Winkler:And so:Tim Winkler:commercialization of the infrastructure, productizing and commercializing.
Tim Winkler:This inf this infrastructure that, you know, we invested
Tim Winkler:in over the past couple years.
Tim Winkler:Um, we're gonna continue investing in infrastructure, but it's really kind
Tim Winkler:of like focusing on specific verticals, specific segments, uh, and kind of, you
Tim Winkler:know, in terms of feedback loop, like, you know, there's, there's sort of this
Tim Winkler:like tighter customer feedback loop that.
Tim Winkler:That we're looking to have in:Tim Winkler:And so, um, that's really exciting to me.
Tim Winkler:Um, on the flip side, you know, we are still continuing to make these
Tim Winkler:really interesting infrastructure bets and so, um, there's also like
Tim Winkler:no shortage of like interesting info problems to, to, to solve.
Tim Winkler:Let's dissect some of that, uh, tech technology
Tim Winkler:that you all are building with.
Tim Winkler:What's some of the tech stack that, you know, uh, lithic building with.
Bo Jiang:Yeah.
Bo Jiang:So, you know, we use, we use a mix of languages.
Bo Jiang:We use Python, we use, uh, c plus plus on the backend.
Bo Jiang:Uh, we use Rust, uh, in, in parts of the stack.
Bo Jiang:Um, in terms of the front end, um, we use a lot of JavaScript,
Bo Jiang:um, like, like, like most folks.
Bo Jiang:Mm-hmm.
Bo Jiang:. Um, so it's a pretty diverse stack.
Bo Jiang:I'd say.
Bo Jiang:Um, you know, we.
Bo Jiang:Largely on aws.
Bo Jiang:Um, what's interesting is also because we're doing transaction
Bo Jiang:processing, um, there is actually an on-prem component when it comes
Bo Jiang:to interfacing with the networks.
Bo Jiang:So there's some like interesting, uh, tech challenges there as well.
Bo Jiang:Neat.
Tim Winkler:Are, are you all, uh, hiring, uh, you know, going into this
Tim Winkler:year are what, what kind of, uh, positions or, or roles are you hiring for this.
Bo Jiang:Yeah.
Bo Jiang:So I would say, uh, yeah, we, we are hiring, um, like most companies,
Bo Jiang:uh, we're being pretty measured and pretty thoughtful on the hiring front.
Bo Jiang:Um, you know, we have a, uh, pretty robust team and, um, uh, the, the,
Bo Jiang:uh, the economic climate's obviously, uh, pretty uncertain right now.
Bo Jiang:So we are selectively hiring, um, across engineering, um, and,
Bo Jiang:and, and other key functions.
Bo Jiang:So,
Bo Jiang:. Tim Winkler: So when you hire, do
Bo Jiang:to hire for like a general skillset or do you usually look to fill
Bo Jiang:a need on a very specific team?
Bo Jiang:I would say, um, on engineering in particular, we're pretty opportunistic.
Bo Jiang:Um, and so there isn't necess, you know, like what we found at least is like,
Bo Jiang:it's much, um, You know, specific FinTech domain expertise is useful for sure.
Bo Jiang:Um, but given a trade off, like we would much rather hire a skilled
Bo Jiang:engineer, uh, who has no FinTech experience and train them up and get them
Bo Jiang:familiarized with, with the industry.
Bo Jiang:Uh, because we've found that like, you know, smart folks can pick
Bo Jiang:this stuff up pretty quickly.
Bo Jiang:Interesting.
Tim Winkler:What, what is the, like the general.
Tim Winkler:The land of your tech teams right now, you know what, what's the size
Tim Winkler:of the, of those tech teams and from a maybe engineering and, and
Tim Winkler:product and, you know, data teams.
Bo Jiang:Yeah, so, uh, engineering product, uh, and design and data are
Bo Jiang:about, um, I'd say about 50 or so.
Bo Jiang:Um, or yeah, about 50
Tim Winkler:almost.
Tim Winkler:A third or a little bit more than
Bo Jiang:a third of the company.
Bo Jiang:Yeah.
Bo Jiang:It's, it's slow.
Bo Jiang:More than a third of the company.
Bo Jiang:Nice.
Bo Jiang:Good
Tim Winkler:stuff.
Tim Winkler:Um, well, I'll tell you what I mean, I, it sounds like there's a, a lot on
Tim Winkler:the horizon for you guys and, um, you know, I love the, I love the story.
Tim Winkler:I, I, you know, You're the first person I've talked to that's met
Tim Winkler:their co-founders when they're in their 12, 13, 14 year old.
Tim Winkler:So I think that's a really, really interesting, uh, uh, you
Tim Winkler:know, journey that you've got.
Tim Winkler:Beau, um, I'd love to transition us into, uh, you know, a segment that
Tim Winkler:we call the Five Second Scramble.
Tim Winkler:Um, and, and in this segment what I'll do is just kind of spitball
Tim Winkler:a few rapid fire questions to you, give you five seconds to answer you.
Tim Winkler:Go a little bit over if you can't, if you need to, but try to
Tim Winkler:keep it a as brief as possible.
Tim Winkler:Uh, you ready to jump into
Bo Jiang:it?
Bo Jiang:Yeah, I'm, uh, I'm ready for it.
Tim Winkler:All right, cool.
Tim Winkler:Um, explain your product to me as if I were a, a five-year-old.
Bo Jiang:Um, oh man.
Bo Jiang:That is , that's, that's tough.
Bo Jiang:Um, that's tough for you.
Bo Jiang:Yeah.
Bo Jiang:So we, um, as a five year old, um, Oh man.
Bo Jiang:That, that's a, that's a tough question actually.
Bo Jiang:Mm-hmm.
Bo Jiang:, um, I'm taking more than five seconds here.
Bo Jiang:That's good.
Bo Jiang:Um, you know, really, we, we make it easier for people to, um, to,
Bo Jiang:to make, uh, new credit cards.
Bo Jiang:I think that's probably the, the, the most concise and simple explanation.
Tim Winkler:Yep.
Tim Winkler:See, I could digest that as a five year old.
Tim Winkler:I, I can totally, totally see what you guys are doing.
Tim Winkler:. Um, well again, what problems are you all
Bo Jiang:solving?
Bo Jiang:Um, you know, we're, we're solving the, the problem we're solving really
Bo Jiang:is like, kind of twofold, right?
Bo Jiang:Um, and this is really informed by like our, our own experiences.
Bo Jiang:Um, You know, it's, it's way too hard to launch a new credit
Bo Jiang:card, uh, or a debit card.
Bo Jiang:And, um, even after you get started, it's really hard to scale and innovate.
Bo Jiang:Um, and so we're solving the, a twofold problem.
Bo Jiang:One is the launch and the second is like kind of scaling of, of the, the offering.
Bo Jiang:who are your users?
Bo Jiang:Uh, our customers are, um, are really like, um, you know, brands,
Bo Jiang:uh, techno software companies, uh, financial, uh, potentially financial
Bo Jiang:companies, um, any, any company, any technology company that wants to, um,
Bo Jiang:issue or launch a, uh, card product.
Tim Winkler:What's your favorite aspect of working at li?
Bo Jiang:Uh, I'd say my, my favorite aspect is, uh, spend spending time
Bo Jiang:with customers, uh, spending time with, with customers, understanding their
Bo Jiang:use cases, um, their, their products.
Bo Jiang:Um, yeah, that, that's, I'd say that's my favorite.
Tim Winkler:What aspect of your culture do you most fear losing with growth?
Bo Jiang:I think one of the things that, um, I really like about our
Bo Jiang:appreciate about our culture is that it's a, uh, relatively high trust culture.
Bo Jiang:Um, and, uh, I think that is something that's really hard to, to scale.
Bo Jiang:Hmm.
Tim Winkler:What about your work keeps you up at night?
Tim Winkler:Beyond the economy and everything,
Tim Winkler:. Bo Jiang: You know, I, I think the, the,
Tim Winkler:is really, really mission critical.
Tim Winkler:Um, and so when we go down, like transactions stop
Tim Winkler:getting processed, right?
Tim Winkler:And so the mission criticality of that is, is uh, is a pretty,
Tim Winkler:uh, heavyweight to bear.
Tim Winkler:For sure.
Tim Winkler:Yeah.
Tim Winkler:That does sound like a, a pretty stressful burden right there.
Tim Winkler:Um, what type of engineer would you say thrives at Lithic?
Bo Jiang:Yeah, so I'd say we're, um, you know, we're, we're kind
Bo Jiang:of this mid-stage company, right?
Bo Jiang:We're not a like, you know, 10 or 20 person startup, but we're also not like
Bo Jiang:a thousand or like 10,000 person company.
Bo Jiang:So it's sort of, um, I think there's a mix of like, you have to
Bo Jiang:be able to work well with others.
Bo Jiang:Um, and there's not enough like sort of just, yeah, you have to
Bo Jiang:be able to work well with others.
Bo Jiang:Um, but there's also enough like kind of like.
Bo Jiang:Space where if you feel strongly about a product thing or if you feel strongly
Bo Jiang:about something the customer needs, like you can, you can get it done.
Bo Jiang:And so it's, it's, it's a really kind of interesting, uh, uh, middle ground
Bo Jiang:right now that, that we're in, um, at least from, from what I've seen.
Tim Winkler:Cool.
Tim Winkler:Who's a tech entrepreneur that you find fascinating.
Bo Jiang:Um.
Bo Jiang:I mean, I gotta, I feel like you gotta say Elon , uh, just like, he's
Bo Jiang:super, it's really fascinating, right?
Bo Jiang:It's, it's not necessarily a style that, uh, I would emulate, but
Bo Jiang:it's, it's certainly fascinating.
Bo Jiang:It's super
Tim Winkler:fascinating.
Tim Winkler:y's got a hot take on him for:Tim Winkler:Like, what, what's gonna happen to Elon?
Tim Winkler:Um,
Bo Jiang:favorite cereal.
Bo Jiang:Um, cheers.
Tim Winkler:Nice.
Tim Winkler:Coffee or
Bo Jiang:tea?
Bo Jiang:Um, coffee.
Bo Jiang:What do you
Tim Winkler:love the most about yourself?
Bo Jiang:Ooh, that is an interesting question, . Um, I'd say I'm an optimist.
Bo Jiang:Uh, you know, I, I think, uh, and you kind of have to be, uh, working in
Bo Jiang:startups, uh, you know, to, to get, kind of get through, uh, the hard parts.
Tim Winkler:Yeah.
Tim Winkler:Preach, man, we need more, we need more optimism in the world.
Tim Winkler:So I, I think that's great.
Tim Winkler:Do you believe that there is life on other planets?
Bo Jiang:Yeah.
Bo Jiang:I mean, kind of have to.
Bo Jiang:Mm-hmm.
Tim Winkler:favorite app on your phone today?
Bo Jiang:Favorite app on my phone.
Bo Jiang:Um, I've been getting into running more.
Bo Jiang:Um, just outdoor, cuz I gotta say Strava.
Bo Jiang:Nice.
Tim Winkler:Um, and then favorite superhero.
Bo Jiang:Um, Batman.
Tim Winkler:Batman, yeah.
Tim Winkler:The number one answer
Bo Jiang:is it really, it is.
Tim Winkler:Yeah.
Tim Winkler:I mean, it's the right answer too.
Tim Winkler:So, , that's, uh, that's it, man.
Tim Winkler:You, you nailed it.
Tim Winkler:You did not stumble at all, except the first one was a little bit thought
Tim Winkler:provoking with the five year old.
Tim Winkler:Uh, Product, which is, I've heard something that like a lot of VC is
Tim Winkler:gonna pitch is like, all right, you know, simplify your product for me
Tim Winkler:and break it down real nice and easy.
Tim Winkler:But you, you did a good job of it.
Tim Winkler:And, um, uh, the, the story, uh, of, of Bo Jang and Lithic is very interesting.
Tim Winkler:I'm, I'm glad you're able to come, come on and share it with our team.
Tim Winkler:Uh, we're excited to see what you guys continue to build this year.
Tim Winkler:And, um, thank you again for, for spending time with us, man.
Tim Winkler:We appreciate
Bo Jiang:it.
Bo Jiang:Awesome.